Transition Services
Acorn Technology Services have mastered transition of services over last couple of decades. Our PMP certified project management team leads the transition of services. Our state of the art transition plan helps onboard customers successfully at a rapid pace.
We have transitioned/onboarded IT Services for a City in 18 days. The following activities will be carried out to complete the transition of services from the current MSP to Acorn Technology Services.
- 01 Operational data gathering
- 02 Tool Installation
- 03 Documentation
- 04 Training
- 05 Go live
- 06 Detailed assessment & roadmap
Operational data gathering
Operational data will be collected during this time including passwords, policies, user data, licensing, domain info, etc.
Tool Installation
Our state-of-the-art tools will be installed for Server and Workstation monitoring. Advaned network monitoring tools are then installed.
Documentation
All collected information from previous stages will be ingested into IT Glue, the premier documentation tool for Enterprise IT Departments.
Training
During this time, the Acorn Help Desk team is trained on how to support our new customer utilizing the information captured and documented in previous stages.
Also, our new customer is presented with a slide deck showing an overview of their new IT partner as well as a contact matrix, so it is clear who to contact for every situation.
Go live
At this stage, Acorn is ready to receive calls from your users. Acorn will also start monitoring and supporting the Server and Network infrastructure.
Detailed assessment & roadmap
Once transition is complete, Acorn will present the customer with our assessment findings. This will be in the form of a 5 year budget which, once agreed upon, will act as a roadmap for our engagement.