IT Governance
Acorn has established and implemented COBIT (Control Objectives for Information and Related Technology) as its governance structure and the same COBIT governance structure will be used when providing services to City of San Fernando.
Acorn has tailored the COBIT, ITIL and ITSM governance and service management structures for its clients. Here is how Acorn’s governance structure works.
Holistic approach
we understand the overall goals and objectives of our customer to then be able to satisfy our customer’s needs and generate value.
Governance is distinct from management and operations
the governance activities are different from management and operations. Acorn is divided into 3 different layers, Governance, Management and Operations. Each layer has its own roles and responsibilities and delivery requirements. This can be seen in the organization chart shared on the next page.
- The governance layer focuses on customer requirements, goals, and objectives.
- The management layer uses/designs/implements ITSM principles and NIST standards to deliver state of the art secure and proactive services to customers.
- The Operations layers incorporates ITIL processes and procedures to wow the customer with day to day IT operational support.
- All 3 layers at Acorn work together for customer satisfaction and close partnership.
Dynamic governance, management and operations
all the layers are dynamic and can quickly adapt to changes according to customer requirements.
Core values
our governance structure is based on COBIT but is also equally based on our core values of Accountability, Integrity, Empathy, Excellence, Transparencyand DiversityE.g., 26% of Acorn’s staff is female, empowering women in technology.
