Server Support Services

Server Support Services

Details about our core server monitoring and support services provided by Acorn Technology Services are listed below. Acorn’s Systems Engineering team is also a 24x7x365 team, which responds to emergencies as and when needed.

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Server Monitoring & Infrastructure Management

  • 24x7x365 Monitoring, Administration and Remediation of Server issues (CPU, Disk, Services, Health, Network, Application uptime). Break fix for issues related to Infrastructure.
  • Major incident investigation and resolution RCA report within 24 hours
  • Server monthly patching
  • Server backup & DR management, backup test restores
  • Azure and O365 support
  • Anti-virus management
  • Certificate management
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Server maintenance & troubleshooting

  • Troubleshooting/Remediation of server Operating System performance issues
  • Troubleshooting hardware performance related issues
  • Troubleshooting IIS and SQL related issues
  • Coordinating core application related issues with 3rd party providers
  • Event log review on servers for Critical and High priority issues
  • Server event tracking. Every event is ticketed in AutoTask for trending and reporting
  • Server login audit and report.
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Change management

  • Schedule
  • Change step
  • Roll back steps
  • Testing
  • Customer Approval
  • Acorn Engineering Approval
  • Documentation
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Active Directory Management

  • Secure DNS Management
  • Group Policy Management
  • AD log review
  • Password Policy Management
  • Active Directory OU management
  • Active Directory replication to Disaster Recovery site
  • Active Directory identification and authentication
  • Active Directory Remote Desktop Services
  • Active Directory Certificate Services
  • LDAP management
Toll Free: 877-354-7835
info@acorntechservices.com