Project management services
Acorn has a highly efficient Project Management Department (PMO) that does not cross-over into day-to-day service delivery. This is a differentiator to many MSPs who use the same Engineers to deliver projects and respond to incidents. Having dedicated engineers in System Engineering and in Project Management ensures excellent services as both teams stay highly focused. We currently have 4 project managers and 17 dedicated project engineers. Customers do not pay extra for project management services; project management is part of services provided by Acorn Technology Services.
The PMO oversees all facets of project planning and implantation including:
- Research and analysis of requirements and scope.
- Identify appropriate vendors based upon requirements and scope.
- Assist customers with the RFP process.
- Provide guidance for solution or vendor selection/recommendations based upon requirements.
- Lead contract negotiations with technology vendors as needed.
- Provide live project update dashboards for oversight and implementation.
- Provide consulting for technology projects on an as needed basis.
- Provide project management for Acorn projects or non-Acorn projects on an as needed basis.
- Project communication cadence is generally dictated by the volume of projects and can be as frequent as weekly.
Additionally, projects and task updates are available to all of our customers in real time. Customers can add notes and request further information from within Smartsheet’s project management tool.