Network Support Services
Details about core Network monitoring and support services provided by Acorn Technology Services are listed below. Firmware updates are carried out on a quarterly basis until or unless a customer provides updates schedules. Critical updates can be scheduled to be implemented within 24 hours.
Acorn
Network troubleshooting
- Troubleshooting/Remediation of network related issues
- Troubleshooting network performance related issues
- Hardware issues and RMA
- Performance Optimization
Acorn
Network device maintenance & management
- Switches & routing maintenance
- Firewall log review
- WAPs maintenance
- VLAN Management
- Redundancy & Failover
- Access Control
Acorn
Monitoring and management
- 24x7x 365 Network device Monitoring. (Acorn uses Auvik for advanced monitoring and response on a 24x7x365 basis)
- After-hours response to critical outages and incidents
- ISP Management and Support
- Firmware updates and configuration backup using Auvik
- DHCP support and maintenance